Developing a Service Analyzer System
We partnered with CSX Transportation to develop its next-generation service measurement and reporting systems. With these systems in place, users can now easily view hotspots and drill down to details to perform a root cause analysis. Hundreds of users now use this system every day to better understand current operations and identify how to improve them.
- In total, we added over a dozen measurements within the system, including dwell times of cars in the yard, velocity of trains through its corridors, train on-time performance, and on-time shipment delivery.
- The system gave real-time responses to most user queries, even while processing and handling terabytes of data.
- The CSX team involved in this project received the Chairman’s Award for Excellence in 2013.