How to dispatch trucks from home

Learn how to dispatch trucks from home using cloud-based software and AI solutions like Load AI and RouteMax.

Industries of all types are increasing the adoption of cloud-based software giving more people the power to work from anywhere.

Truckers have a designated workplace: Their trucks. But dispatchers don’t have to be tied to one place.

So let’s look at how to dispatch trucks from home with cloud-based software.

How AI helps dispatchers

The COVID-19 pandemic changed the way the world works. More specifically to our industry, it sped up the supply chain digital transformation.

New digital solutions have benefitted every segment of trucking and logistics. But dispatchers, in particular, have gained the option to work from home—or anywhere, for that matter—thanks to developments in AI and augmented intelligence.

AI powers Optym solutions like Load Ai  and RouteMax, which help dispatchers manage operations from a single page.

These tools ensure dispatchers have access to all the information they need to do their jobs, including:

  • Driver schedules
  • Driver statuses
  • Time off
  • Gaps
  • Driver and asset locations

Flexibility and accessibility

Remote trucking dispatch gives you the flexibility to set up a space just how you like it. Putting distance between yourself and the office helps cut down on noise and interruptions from co-workers passing by and dropping in.

This flexibility is made possible by cloud-based software-as-a-service (SaaS) solutions. These solutions ensure you’re not tied to a company-issued computer in the office on the main network.

Having all your data easily accessible in the cloud provides more flexibility in where you work. Wherever you have access to an internet connection and a web browser, you have all the tools you need to do your job, whether you do your job in the office, at home, or in a hotel on the road.

Many options, such as Load Ai, can be run on a cellphone or tablet browser, giving you even greater flexibility in how you work.

Document management

Digital document management means dispatchers can access files or forms they need to do their jobs from anywhere. 

You don’t need to be chained to a desk in the office, waiting for the truckers to drop off their 3-ring binders of documentation from their latest road trips. Because truckers can send documents from the road. There’s no need for truckers and dispatchers to meet at a physical hub and delay processing when they can use a digital hub in the cloud, which can be accessed anywhere at any time.

This is an example of how the adoption of AI has benefitted dispatchers and truckers alike.

AI can also create vital documents, including:

Better document management and creation also make freight factoring easier and speed up invoicing.

Reporting made easy

As a dispatcher, you make a variety of reports, including performance reports to measure crucial transportation KPIs.

KPI dashboard in LoadOps
KPI dashboards on Load Ai

Running your operations in one place with the proper integrations speeds up reporting.

And you can easily keep track of crucial dispatching metrics such as:

  • Gross and net profit margins
  • Cost per mile figures
  • On-time delivery percent

Just as documents can be sent electronically, so can these reports. You don’t need to be in the office to hand off handwritten reports because there’s no need to waste time with handwritten reports in the first place!

Automatic notifications, wherever you are

Automatic notifications make dispatching from home easier.

Like everything else we’ve covered in this post, automatic notifications can be sent and received regardless of a dispatcher’s—or anyone else’s—location. These automations reduce the number of phone calls and text messages needed to run your business. So, when someone calls or texts, you’ll know they’re reaching out about something important.


Security is one of those things you never want to think about. It’s annoying to take care of when you’re struggling to do your job. You probably don’t think much about security until something’s gone wrong.

But you need to know your security is solid before disaster hits.

Modern dispatching solutions include security features such as:

  • Automatic backup with servicesw like Dropbox, OneDrive, or Google Drive
  • Disaster recovery
  • Business continuity

Modern security features give you the peace of mind you can work responsibly from anywhere.

Dispatching in the 21st century

As the world of work is changing, so is dispatching. Today’s dispatchers can take advantage of better tools and methods past generations would envy. They can instead benefit from increased flexibility afforded by AI and augmented intelligence.

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