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How Roadrunner took a data-driven approach to revamping pickup and delivery

 

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Roadrunner, a service-first less-than-truckload (LTL) carrier, offers a nationwide presence with terminals across 37 metro markets, and more than 1,000 drivers in their network. Recently, Roadrunner underwent a major rebrand and overhaul of operations.

“We have made a lot of changes to our linehaul, but on both ends there was pickup and delivery,” Roadrunner Chief Operating Officer Tomasz Jamroz said. “The importance of that experience is even more critical because this is the experience where the customer is interacting with Roadrunner.”

 

 

To accomplish a pickup and delivery overhaul, Roadrunner needed an end-to-end optimization solution provider that could use all the data available to make the best decision quickly. As a technologist, Jamroz and his engineering team considered multiple vendors, looking at agility, features, ease of use, and intelligence of the solutions available. Roadrunner began and ended their search with Optym.

 

 

The solution

When solving LTL pickup and delivery, carriers are faced with many different customer needs from shipment sizes and types to locations and appointment windows. By housing this information in RouteMax, Roadrunner can quickly manage inbound shipments and their data. This ensures they are more prepared to deliver the best experience for the customer. Whether it be a lift gate, specific delivery window, or location, RouteMax considered all variables not just for a single shipment, but for an entire network of terminals. 

“[What] really stood out was that you (Optym) were the only one that really offered end-to-end optimization,” Jamroz said. “It's really like press a button and you optimize by running millions of scenarios.”

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HaulPlanUsers

The solution

As a long time user of HaulPlan, Saia knew their way around the system when the unexpected struck. While purpose-built for linehaul planning and optimization, Optym’s technology enabled Saia to maintain advanced agility, which easily transferred over as an emergency planning tool.

Saia took advantage of various optimization modes, which allowed for studies for diverting shipments from one terminal to another specific terminal, selecting the next best terminal in hub skip mode. As terminals would quickly need to be dropped from the network, Saia was able to quickly adjust.

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HaulPlanUsers

The solution

As a long time user of HaulPlan, Saia knew their way around the system when the unexpected struck. While purpose-built for linehaul planning and optimization, Optym’s technology enabled Saia to maintain advanced agility, which easily transferred over as an emergency planning tool.

Saia took advantage of various optimization modes, which allowed for studies for diverting shipments from one terminal to another specific terminal, selecting the next best terminal in hub skip mode. As terminals would quickly need to be dropped from the network, Saia was able to quickly adjust.

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Results

Based on decades of R&D, our proprietary optimization algorithm determines optimal truck routes and sequencing 500 – 1,000 shipments in less than a minute. This gives carriers optimality in a timely manner. 

Results

HaulPlan allows carriers to thrive in the face of uncertainty, showcasing the effectiveness of technology in mitigating the impact of external disruptions.

With HaulPlan in place, Saia successfully prepared for an unexpected event and navigated the challenges brought about by COVID-19 in a way that best served employees and customers.

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“HaulPlan has empowered our planners to easily see the network impact of our decisions, design temporary weather or COVID impacted alternatives, and seamlessly push our changes into our execution system, saving us and our customers time and money,”

Jeff Owen

Vice President of Linehaul Operations

SAIA-1

 

 

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We’ve invested heavily in technology to enhance our network and reduce transit times to become the best LTL carrier in the business.

“As we redesigned our network, we looked at optimizing our delivery and pickup operations while empowering our employees with new tools. Optym leads the industry in trucking enhancements, and we’re proud to partner with them to improve our service. With RouteMax, we’ll be able to improve inbound planning, customer satisfaction, and terminal performance while enhancing our Smart Long Haul Network.” 

Tomasz Jamroz
Chief Operating Officer

Roadrunner logo

Roadrunner uses RouteMax to empower their planners to take on larger planning roles with more accuracy and efficiency. Through shipment visibility and optimization, planners better understand the day’s needs and at the click of a button: 

  • Reduce the number of routes
  • Lower miles traveled
  • Meet customer expectations
  • Save planner time
  • Meet driver preferences

See what Optym can do for you

To learn more about our solutions and how they can help your operations please fill out the form: