LoadOps Privacy Policy

Last updated: June 16th, 2020

Optym, Inc., located at 3401 Olympus Blvd, Suite 500, Dallas, TX. and its affiliated entities (“LoadOps”“We”“Us”, or “Our”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy.

We, at LoadOps, take your privacy seriously, and we want you to know how we collect, use, share and protect your information. So we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information.

This Privacy Policy applies to the information we collect through our website, software and services (collectively, “Services”). Other third party links and information may have their own privacy policies, and we encourage you to read them before providing any information.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not download, register with or use this Service. By downloading, registering with or using our Services, you agree to this Privacy Policy. This policy may change from time to time. Your continued use of our Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children under the Age of 13

Our Services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at LoadOps.support@Optym.com.


Children over the Age of 13 and under the Age of 18

Our Services are only available for individuals aged 18 years or older. If you are 13 or older but under the age of 18, Our Services are not intended for you.  Notwithstanding the foregoing, if applicable law allows your employment or engagement which your employer uses Our Services, and your access to our Services is required in order to perform your duties, you should review this Privacy Policy with your parent or guardian to make sure that you and your parent or guardian understand it.





The following gives a simple overview of what happens to your personal information when you use our Services. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy found below.


What Personal Information We Collect?

When you create an account, download a software update, register for Our Services, contact us or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card or other payment information.


How do we collect your data?

Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form. Other data are collected automatically by our IT systems when you visit the website or use Our Services. These data are primarily technical data such as the browser and operating system you are using or when you accessed the Services. These data are collected automatically as soon as you enter our website or use Our Services.


What do we use your data for?

Part of the data is collected to ensure the proper functioning of the Services. Other data can be used to analyze how visitors use the Services.


What rights do you have regarding your data?

You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.


Analytics and third-party tools

When visiting our website or using Our Services, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in this privacy policy.

You can object to this analysis. We will inform you below about how to exercise your options in this regard.


Collection and Use of Non-Personal Information

We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

  • Occupation, language, zip code, area code, unique device identifier, referrer URL, location, and the time zone and GPS coordinates where the Services are used so that we can better understand customer behavior and improve our products, services, and advertising.
  • Information regarding customer activities while using our website or Services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non- personal information for the purposes of this Privacy Policy.
  • Details of how you use our website and Services, including search queries. This information may be used to improve the relevancy of results provided by our website and Services. Except in limited instances to ensure quality of our Services over the internet, such information will not be associated with your IP address.
  • Data about how you use any mobile applications related to our Services in order to help us improve our services.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.




Data protection

The operators of this website and the Services take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.

If you use this website or the Services, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. As provides in Section 1, this privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.

Notice concerning the party responsible for this Service

The party responsible for processing data on this Service is Optym, Inc., located at 3401 Olympus Blvd, Suite 500, Dallas, TX. You can contact us by using the email: LoadOps.support@optym.com 

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).

Revocation of your consent to the processing of your data

Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

Right to data portability

You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible. 

SSL or TLS encryption

The security of your personal information is important to us. The Services use secure socket layer technology (SSL) or transport layer security (TLS) encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator and Service provider. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar. If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

Information, blocking, deletion

As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data.




Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies.” They are automatically deleted after your visit. Other cookies remain in your device’s memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site. We use permanent cookies to enable users who have not logged in store certain website settings in their browser (like dismissing of the cookie bar, or disabling features like Youtube videos or Google Analytics tracking)

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are stored pursuant to Art. 6 paragraph 1, letter f of GDPR. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy policy.

Server log files

The website and Services provider automatically collects and stores information that your browser and/or device automatically transmits to us in “server log files”. These are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

These data will not be combined with data from other sources.

The basis for data processing is Art. 6 (1) (f) GDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract. 

Contact form

Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions.

We primarily use contact forms that send a direct mail to our headquarters.

Email contact forms

Data and information sent via the other contact forms is not shared without your permission.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1)(a) GDPR. You may revoke your consent at any time. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision. 

Storage of the IP address and Email address

Our comment function stores the IP addresses of those users who post comments, access the website or use the Services. Since we do not check comments on our site or Services before they go live, we need this information to be able to pursue action for illegal or slanderous content.

Legal basis

The comments are stored based on your consent per Art. 6 (1) (a) GDPR. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.




The website and Services use one or more which allow an analysis of the use of the website or Services by you.

Cookies or other related data files are stored based on Art. 6 (1) (f) GDPR. The website and Services operator has a legitimate interest in analyzing user behavior to optimize its website, its Services and its advertising.

IP anonymization

We have activated the IP anonymization feature on this website and the Services. Your IP address will be shortened by within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to one or more servers in the US and shortened there. These servers will use this information on behalf of the operator of this website and the Services to evaluate your use of the website and/or Services, to compile reports on website and/or Services activity, and to provide other services regarding website activity, Services activity, and Internet usage for the website and Services operator. The IP address transmitted by your browser or device will not be merged with any other data.


Browser plugin

You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of the website or Services. You can also prevent the data generated by cookies about your use of the website or Services (incl. your IP address) from being passed to third parties, and the processing of these data by third parties, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

  1. Disclosure to Third Parties

At times LoadOps may make certain personal information available to strategic partners that work with LoadOps to provide products and services, or that help LoadOps market to customers. Personal information will only be shared by LoadOps to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.

LoadOps shares personal information with companies who provide services (“Service Providers”) such as information processing, managing and enhancing customer data, providing customer service, assessing your interest in our services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever LoadOps operates.

It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for LoadOps to disclose your personal information. We may also disclose information about You if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about You if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

LoadOps takes the security of your personal information very seriously. When your personal data is stored by LoadOps, we use computer systems with limited access housed in facilities using physical security measures.

When you use some LoadOps Services, or post on an LoadOps website/blog, the personal information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.

LoadOps makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account and update your profile. For other personal information we hold, we will provide you with access for any purpose including to request that we correct the data if it is inaccurate or delete the data if LoadOps is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.

To provide location-based services on LoadOps application, LoadOps and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location. Where available, location-based services may use GPS, Bluetooth, and your IP Address, along with crowd-sourced Wi-Fi hotspot and cell tower locations, and other technologies to determine your devices’ approximate location. Unless you provide consent, this location data is collected anonymously in a form that does not personally identify you and is used by LoadOps and our partners and licensees to provide and improve location-based products and services. For example, your device may share its geographic location with application providers when you opt in to their location services.

LoadOps websites, products, applications, and services may contain links to third-party websites, products, and services. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

To make sure your personal information is secure, we communicate our privacy and security guidelines to LoadOps employees and strictly enforce privacy safeguards within the company.


  1. Changes to this Privacy Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

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